WOW & ZEN Policies and General Info

If you have questions, this is your first stop for help and general information. Please look through the following topics, to see if we have already answered your question. If not, please contact us with your situation.

Our Mission
Shipping - Delivery Options
Order Cancellation
Order Refusals
Order Returns
Damaged Claims
Payment Methods
Secure Shopping
Privacy Policy
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Note Regarding Wood on Chinese Antiques

• WOW & ZEN covers the globe to bring unique hard-to-find items at great values that only the Internet infrastructure can allow.
   
• All products are sourced directly through our operations in China, Thailand and Brazil.
   

 

Standard Delivery:
Your furniture order will be delivered and unloaded for you to your curbside. For a small additional fee, we can have your order delivered to the front door of your house or building entrance (call or email us for pricing.)
You will receive a call from the driver to make delivery arrangements with you about 3 or 4 days after your order has shipped from our facility.

White Glove Delivery:
Furniture ordered with White Glove delivery will be delivered and set up as part of the White Glove service. Your furniture will be brought into your home, unpacked and set up. Our white glove service covers up to two flights of stairs -- any other special delivery requests are subject to additional charges. The packaging materials will be left with you.

 

If you cancel an order prior to the shipment leaving our warehouse in China, we will gladly refund the full amount of the order. But if the order is already shipped from our warehouse in China, it will be subject to a 30% cancellation fee. This fee covers some of the cost of importing and warehousing in the US. Custom orders require 50% non-cancelable, non-returnable deposit. Item cancelled due to any reason (including damage, lost item by trucking company) will disqualify an order from Free Shipping (on a two-item order that turns into a one-item order following the cancellation). WOW & ZEN does not accept returns or issue any credits or refunds for custom ordered merchandise.

 

Should you choose to refuse your order at the point of delivery, or if a delivery attempt is made following a confirmed delivery date and arrangements have not been made for the order to be received, or if there are building issues such as elevator or stairwell capacity, you will be subject to the following charges:

 

• All shipping charges incurred during the delivery process to you, and back to our warehouse. Through our website you pay a discounted shipping rate or receive free shipping, You will be responsible for our actual full shipping costs and not the discounted or free shipping rates in the event of a refusal.
• A 35% restocking fee (this fee helps defer the cost of freight from China to the US).

 

All returns must be approved by WOW & ZEN. All authorized returns must be made within 3 business days days of receiving the goods.

 

Refunds for refused and returned merchandise will be equal to the cost of the merchandise refused less all shipping charges incurred during the delivery process to you, and back to our warehouse. Through our website you pay a discounted shipping rate or receive free shipping. You will be responsible for our actual full shipping costs and not the discounted or free shipping rates in the event of a return. Returns will only be accepted and credits issued if the merchandise is returned back to our warehouse undamaged in its original condition and in its original packaging. Antique accessories are subject to a 30% restocking fee. WOW & ZEN cannot accept returns for custom ordered merchandise.

 

All paintings have a 30-day money back guarantee. Returned items must be received in original condition. Refund amount is determined by the purchase price minus shipping and handling of $30 per painting, and $60 per scroll painting. Custom order item are not returnable. Please contact us prior to returning a painting or for any questions.

 

All damaged merchandise claims must be filed with our customer service department within three days of the receipt of your order. WOW & ZEN reserves the right to repair or fully refund any piece of merchandise. It will be at our discretion to have a professional furniture medic inspect damaged merchandise to determine whether the item in question will be repaired or returned.

 

We accept the following forms of payment:

• Amex
• MasterCard
• Visa
• Discover Card
• Certified Check
• Bank Draft
• Bank to Bank Transfer
• Personal Check (these will need to clear our bank before shipment can be made)
  
  Payment in full must be made prior to shipping out. Note that when purchasing pieces that are en route from China, that a non-refundable 30% deposit will secure the piece, with balance due once the shipment has arrived in our warehouse and we are preparing to ship to you.

 

Your order process is secured with the Secure Sockets Layer (SSL) protocol. SSL provides you with the freedom to shop online without the fear of your credit card information being stolen. This encryption compares to a combination lock that has several trillions of combinations. There are three ways that indicate whether you're on a secure web page:

 

• All URL's (web addresses) that require and use an SSL connection start with https: instead of http:
• The key or padlock on your browser screen will become solid.
• Security Alert messages may popup while moving between regular and secure pages.

 

We at WOW & ZEN take your privacy as seriously as you do. To help ensure your privacy, we use the most up-to-date encryption technology to keep your personal information secure. This includes your billing, credit card, and account information. None of this can be read as it travels to our system.

We do not sell, trade, or otherwise share your personal information, such as name, email address, physical address, phone numbers, buying history, etc., without your permission. Your information stays here, period. You do not have to worry about receiving unsolicited email from other companies or individuals as a result of shopping with us. Every email newsletter comes with a link to unsubscribe. We do, on occasion, send out an email announcement to inform our customers when we add a major new feature to our website. Once again, those email addresses are not shared with anyone.

If you have any questions regarding our privacy practices, please contact info@wowandzen.com

 

Our site may contain links to the websites of other companies. We do this when we feel they are offering valuable services that compliment our products. Because we cannot be responsible for the privacy practices of other sites, we encourage you to read the privacy policies of any sites you visit.

 

We require the Secure Sockets Layer ( SSL ) protocol and Session Cookies to be enabled on your browser in order to take advantage of many special features, such as registration and ordering, or you will not be able to place an order online. Session cookies allow us to hold items in your unique shopping cart, and to tell your shopping cart from that of another user.

In order to assure that these services work, you may need to set-up your web browser. Here are some simple instructions:

 

• If you use Microsoft Internet Explorer, you can check and change the status of your SSL setting by clicking on Tools at the top of the browser, select Internet Options, click on the Advanced tab, scroll down to Security and make sure SSL is checked. You can check and change the cookies setting by clicking on Tools at the top of the browser, select Internet Options, click on the Security tab and then Custom Level, scroll down to Cookies and make sure it is enabled.
• If you use Netscape, you can check and change the status of your SSL setting by clicking on Security at the top of the browser, select Navigator on the left column, and make sure SSL 2.0 is checked under Advanced Security (SSL) Configuration. You can check and change the cookies setting by clicking on Edit at the top of the browser, select Preferences, click Advanced and make sure "Accept all cookies" is set.

 

Chinese Antique Furniture has been made from wood that has not been kiln dried and is used to a climate that has a humidity level of 70% on a year round basis. Therefore when moved from a temperate climate with such a consistent high humidity level, the wood, as a natural material, will expand/contract as it adjusts to its new climate. Many pieces have been made with floating panels on tops and doors so as to accommodate this movement. However, it can also occur in other areas of the furniture. Each piece of furniture reacts differently as it "settles in". Although not necessarily the case with every piece, one must expect the development of "character lines" (as we have affectionately come to call them) in any Chinese Antique, to some degree or another. Do note that the occurrence of such does not affect the structural integrity of any of our pieces, but rather becomes a part of its allure.